Telford & Wrekin SEND Working Together Charter
This Working Together Charter initiative aims to enhance services for children and young people with special educational needs and disabilities (SEND), the cornerstones of which are highly relevant to our work here in Telford & Wrekin.
The Telford & Wrekin SEND Working Together Charter was co-produced by Telford & Wrekin Council, Shropshire & Telford Integrated Care Board (NHS) and PODS Parent Carer Forum. It sets out a shared commitment to improving participation, communication, and collaboration across all SEND services — values that resonate strongly with our priorities in Telford & Wrekin.
To make sure families and partners feel valued and included we will do the following:
Create and embed meaningful coproduction, including honest consultation, involvement, effective participation, openness, honesty, fairness, respect and ownership.
Recognise the strengths of families, professionals and systems to ensure positive outcomes.
Use valuable, real-life experience of families to shape services and acknowledge the importance of their voice.
Ensure families are treated as equal partners throughout their journey.
Encourage all partners to contribute to developments and give time to do so.
Recognise everyone as an individual, making reasonable adjustments as required.
To ensure open communication we will do the following:
Making sure that all communication will be provided in a clear and accessible format, with the correct adjustments for families. This may include videos so that written communication isn’t a barrier.
Invite feedback and enable two-way communication to support co-production of service changes, developments and improvements.
Communicate positively through both your words and body language.
Clearly communicate the vision for each opportunity, ensuring that key information is highlighted to help everyone understand the principles and boundaries.
Communicate, with openness and honesty about provisions and services.
To make sure families and partners feel welcomed and cared we will:
Ensure that everyone is an equal partner at every stage.
Ensure everyone has an equal opportunity to participate in meetings, events and opportunities for feedback
Ensure that parent carers and families are actively and meaningfully engaged.
Invest the time needed for working together.
Ensure that feedback is heard and demonstrate the impact using the ‘You Said, We Did’ approach.
Check for bias and prejudice in our setting.
Last updated : 9 July 2026